Goodhand & Forsyth Solicitors - Redhill

call: 01737 773533

out of hours: 07540 725 348

Privacy Policy

pdf Please click to download the LAA Privacy Policy 2018 (81 KB)

Who We Are

Goodhand & Forsyth Solicitors (we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Goodhand & Forsyth Solicitors registered office is at 76 Station Road, Redhill, Surrey RH1 1PL and we are registered with the Solicitors Regulation Authority under SRA number 00061462. We are registered on the Information Commissioner's Office Register; registration number Z8359685, and act as the data controller when processing your data. Our designated Appointed Person is Keith Goodhand who can be contacted at Goodhand & Forsyth Solicitors, 76 Station Road, Redhill, Surrey, RH1 1PL.

Information That We Collect

Goodhand & Forsyth Solicitors processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect can include: -

  • Name
  • Date of Birth
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number
  • National Insurance Number
  • Passport Number
  • Driver’s License Number
  • Family details
  • Lifestyle and social circumstances
  • Goods and services
  • Financial details
  • Business of the person whose personal information we are processing
  • Education and employment details
  • Physical or mental health details
  • Racial or ethnic origin
  • Political opinions
  • Religious or other beliefs
  • Sexual life
  • Trade union membership
  • Offences and alleged offences
  • Criminal proceedings, outcomes and sentences

We collect information in the below ways: -

  •  Employment CVs
  • Paper forms
  • Electronic communications
  • Telephone conversations

How We Use Your Personal Data

Goodhand & Forsyth Solicitors takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -

  • We collect your personal data in order to carry out our legal services
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests 

Your Rights

You have the right to access any personal information that Goodhand & Forsyth Solicitors processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Goodhand & Forsyth Solicitors uses third parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. 

Two Moons Computing Ltd

Two Moons Computing Ltd, provide IT support services to us, a part of their support service consists of system backups stored offsite on their equipment. This data is encrypted and stored physically and technically in a secure fashion.

Where necessary or required we obtain client information from or share client information with:

  • Representatives of the client whose personal data we are processing e.g. estate agents, mortgage providers, financial advisors.
  • Family and associates of the client.
  • Solicitors and conveyancers dealing with the ‘other side’ in transactions and other legal matters.
  • Ombudsman
  • Regulatory authorities e.g. SRA.
  • Courts and tribunals.
  • Money Laundering check providers.
  • PII insurer.

Not only will your allocated fee-earner will have access to your information, their secretary, or other fee-earner may have access, including temporary staff. If you are not happy for another person to have access to your file, please confirm this in writing.

Safeguarding Measures

Goodhand & Forsyth Solicitors takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -

SSL, TLS, encryptions, restricted access, IT authentication, firewalls, anti-virus and physical building security.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Goodhand & Forsyth Solicitors does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Goodhand & Forsyth Solicitors, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

Goodhand & Forsyth Solicitors only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Marketing

CONSENT EXAMPLE

Occasionally, Goodhand & Forsyth Solicitors would like to contact you with the services that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Goodhand & Forsyth Solicitors directly.

If you consent to us contacting you with the above-mentioned marketing and offers, please tick to say how you would like to be contacted: -

Post ☐ Email ☐ Telephone ☐ Text Message (SMS) ☐ Automated Call ☐

Lodging A Complaint

Goodhand & Forsyth Solicitors only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are dissatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Goodhand & Forsyth Solicitors
Keith Goodhand
76 Station Road, Redhill, Surrey, RH1 1PL
01737 773533